296 Heritage Apartments

Sophia was at the hotel reception when we checked In. she welcomed us with a big smile and explained effectively the hotel rules. when we came to the room we asked for 2 single blankets for the bed instead the big one. No problem answered Sophia in the reception, and after 2 minutes she came with the blankets, she took the big one, and she herself arranged the blankets in the bad. Later, the bathroom was flooded with water by mistake. We called the reception to Sophia, she came immediately to see, and after 2 minutes she returned with tool and dried the bathroom. We were at the hotel for 3 nights and every time we passed near the reception Sophia was there interested our wellbeing with her big smile. But if you think you've seen everything of Sophia you're wrong . just before we had to do checkout , we got a massage from the airline that out flight back home delayed for tomorrow. sophia told us that the hotel is fully booked , but she took out problem into her own hands and found us another hotel 200 meters away, and then, without asking us, she took in her hands our 2 suitcases, walked with it to the new hotel and we are after her. when we got there we found there is no elevatore and the reception was on the second floor. Sophia raised in her own hands our 2 suitcases upstairs to the reception!!! We are around the age of 70. Sophia is a valuable asset to the hotel. Thank you again Sophia, you are magnificent and as I told you, you have a very very big heart. doron.

The location and view were excellent. There are many restaurants, shops and Port wine tasting rooms within walking distance, including restaurants directly below the apartments. We had a sweeping view of the Douro River and the city of Porto. Many street vendors and musicians are located along the river walk, and the cable car to the top deck of the Luis I bridge is a short distance away. The apartment was comfortable, air conditioned and quiet when the balcony doors were closed. Great bathroom, kitchenette and ample closet space. Sophia and Fatima at the reception desk were so friendly! Don't miss the 7g Roaster for great coffee and breakfast, and have an awesome Italian dinner at S. Martino Ristorante Pizzaria. We loved the food so much we returned for three meals at each place.

The location was amazing, a beautiful view over the river to Porto but close enough to just walk over the bridge to get to Porto. Breakfast delivered daily was excellent (though for us it was lot of food). Spacious accommodation. The river view is a must.

Fatima is so friendly and helpful. During booking, have requested to upgrade to room with river view, Fatima remembered and explained to me upon check-in that she tried but unfortunately the hotel is still fully booked. Suggested to explore top floor terrace with great river views too. Room is well equipped, details are well thought of. Breakfast is plenty and yummy. Location is superb, just at river front, strategic yet not noisy.

The view. Beautiful decorated apartment, and the disguised air con panels! The luxury bedding and mattress. The staff, so helpful and friendly and offered a cleaning service during our 3 night stay. Spacious room and bathroom (studio with river view)