296 Heritage Apartments

Sophia was at the hotel reception when we checked In. she welcomed us with a big smile and explained effectively the hotel rules. when we came to the room we asked for 2 single blankets for the bed instead the big one. No problem answered Sophia in the reception, and after 2 minutes she came with the blankets, she took the big one, and she herself arranged the blankets in the bad. Later, the bathroom was flooded with water by mistake. We called the reception to Sophia, she came immediately to see, and after 2 minutes she returned with tool and dried the bathroom. We were at the hotel for 3 nights and every time we passed near the reception Sophia was there interested our wellbeing with her big smile. But if you think you've seen everything of Sophia you're wrong . just before we had to do checkout , we got a massage from the airline that out flight back home delayed for tomorrow. sophia told us that the hotel is fully booked , but she took out problem into her own hands and found us another hotel 200 meters away, and then, without asking us, she took in her hands our 2 suitcases, walked with it to the new hotel and we are after her. when we got there we found there is no elevatore and the reception was on the second floor. Sophia raised in her own hands our 2 suitcases upstairs to the reception!!! We are around the age of 70. Sophia is a valuable asset to the hotel. Thank you again Sophia, you are magnificent and as I told you, you have a very very big heart. doron.

The location was absolutely perfect. Right outside the door were 1 million restaurants you could go to, and the view was incredible from our room. It also had an elevator, which was great everybody at the front desk was very pleasant and receptive to anything they were.Needed. We bought breakfast during our stay and the breakfast was incredible way too much for two people to eat but very good.

Superb location with views from the roof terrace excellent. Apartment very large. Staff superb notably the receptionist. Breakfast great (but too much food!). One thing just demonstrated outstanding service to us. It was our wedding anniversary during our stay - we had not notified the property about this, but I’m guessing they saw the anniversary cards we had opened in the room - because that evening the room had been decorated with flowers, fresh bath robes, two glasses of port and a personalised message. Simply exceptional and unexpected.

Location was key! We wanted to stay in Gaia and be able to walk along the ría—and this place was perfect. Restaurants, the market, and stunning views were all just steps from the building. The rooms were spacious and spotless, making our stay very enjoyable. Would definitely recommend!

So the gal who met us at the desk when we arrived was just delightful; I'm so disappointed I don't remember her name; young black woman...even sent breakfast to us the night before because we were leaving for an excursion early. We were blown away by her thoughtfulness!! The property itself was well situated for great walking, viewing of the Duoro river , and crossing over to Porto. It was clean, modern and equipped with all the necessities! Many options for good food nearby!